We use cookies to ensure that we give you the best experience on our website.

Cookies Notice

WHAT IS COOKIE?

A cookie is a small piece of text that allows a website to recognize your device and maintain a consistent, cohesive experience throughout multiple sessions. If you visit EDAN pages, both EDAN and third parties will use cookies to track and monitor some of your activities, and store and access some data about you, your browsing history, and your usage of the EDAN pages.


HOW DOES EDAN USE COOKIES?

This policy describes how both EDAN and other third parties use cookies and how you can exercise a greater degree of control over cookies. Please keep in mind that this may alter your experience with our website, and may limit certain features.


General Browsing: We use cookies that are important for certain technical features of our website, like implementing fixes and improvements to our platform.

These cookies:

    - Enable behavior in our Products or Services that is tailored to the activity or preferences of a person visiting our properties

    - Allow users to opt out of certain types of modeling or personalization in our products

    - Collect information on our users’ preferences in order to create more useful products

    - Maintain the regular business operations of our Advertising and Marketing departments

    - Help to diagnose and correct downtime, bugs, and errors in our code to ensure that our products are operating efficiently


Analytics: We use cookies to compile usage activity in order to better cater our Products and Services offerings to you, and to third parties. We DO NOT share identifiable “raw” data with our clients or any third parties, however we do make high-level decisions based on aggregated data about your usage of our Products and Services.


These cookies:

    - Monitor site traffic and behavior flows of users

    - Measure the effectiveness of products

    - Measure the effectiveness of off-site marketing campaigns and tactics


WHAT INFORMATION IS COLLECTED ON ME VIA COOKIES?

In general, we collect most data from you via form submission. However, there are cases when visiting our site and/or using our platforms in which we may receive certain information through the use of cookies. This data will generally not include personally identifying information about you.

    - Unique identification tokens

    - User preferences such as favorite tags (for anonymous users only)


Third Party Cookies

The use of cookies, the names of cookies, and other cookies related cookies technology may change over time and EDAN will make all reasonable efforts to notify you by updating our cookies table where material changes occur and from time-to-time.


HOW DO I RESTRICT COOKIES?

If you don’t want EDAN to use cookies when you visit EDAN home pages, you can opt-out of certain cookie related processing activities when you visit the pages. If you opt-out of cookies, we have to set a cookie to tell us that. Please note that EDAN may not work properly and you may have diminished functionality if you opt-out of certain cookies.If you decide that you do not want cookies to be set on your device by our third-party Partners, you can adjust the settings on your internet browser and choose from the available Cookies setting to best meet your preferences. While setting options may vary from browser to browser, you can generally choose to reject some or all cookies, or instead to receive a notification when a cookie is being placed on your device. For more information, please refer to the user help information for your browser of choice. Please keep in mind that cookies may be required for certain functionalities, and by blocking these cookies, you may limit your access to certain parts or features of our sites. You can manually delete the cookies at any time.

选择另一个国家或地区,以获得适用于你所在位置的内容和在线购物选项。
中文
继续

Service Solutions

We’re committed to helping you drive performance and usability by keeping your equipment and software sustainable. 

Turn to EDAN service team for technical support and remote problem resolution directly from senior service experts. 

EDAN TotalCare™
Repairs
Maintenance
Accessories
Training & Support
EMR Services
EDAN TotalCare™

EDAN TotalCare™

Service plans that protect your time, patients, and budget.

EDAN TotalCare™ Stay focused on patient care—not unexpected repairs.

Our service packages are fully customizable based on your project size and needs, whether you need fast repairs, routine checkups, or loaner devices.

Don't hesitate to ask—our team is here to build the perfect coverage for you, all backed by EDAN’s expert support.

Repairs

Repairs

Technically Qualified Support

Certified Repairs. Expert Support. Full EDAN Control.

Our San Diego center handles 2,000+ EDAN repairs annually, using certified tools and OEM procedures to ensure fast, safe, and accurate service.

✔ Module-Based Repairs

EDAN ECGs, monitors, ultrasounds—restored by trained experts using original modules.

✔ In-House Expertise

20+ certified EDAN techs onsite, backed by a broad U.S. support network.

✔ Digitally Managed Repair Process

Centralized system ensures full traceability and documentation.

Need to issue a device return?
Contact our EDAN Care Team!

Phone: +1 858 750 3066 Ext. 2

Email: services@edannorthamerica.com

Maintenance

Maintenance

Functional and Safety Verification

Annual Testing. Clinical Precision. Certified Compliance.

EDAN devices are tested under clinical simulation—before and beyond repair.

We recommend yearly checks to reduce risk, ensure compliance, and keep your systems ready.

✔ Functional Testing

Verifies core functions with certified simulators.

✔ Electrical Safety Testing

Ensures safety per IEC 60601 — essential for audit and patient safety.

✔ Traceable Test Record

Official reports issued under OEM protocols to support compliance, with defined liability terms.

Need to issue a device return?
Contact our EDAN Care Team!

Phone: +1 858 750 3066 Ext. 2

Email: services@edannorthamerica.com

Accessories

Accessories

Fully Tested, Always Compatible, Ready When You Need Them

Certified Accessories. Delivered Fast.

✔ Factory-Certified Reliability

  • 100% tested to work seamlessly with EDAN devices
  • Proven quality and durability for patient safety
  • Reduces risk compared to unverified third-party products

✔ Accessories Bundles

  • Simplify your ordering with kits tailored to each device
  • Everything you need in one convenient package
  • Ideal for easy initial setups or quick replacements

✔ Rapid-Ship Logistics

  • Warehoused in the U.S. for fast fulfillment
  • Same-day dispatch options for common items
  • Over 50,000+ accessories shipped annually
Ready to restock? Call now to order certified accessories directly.
Phone: +1 858 750 3066 Ext. 2
Training & Support

Training & Support

We're here to help your staff feel confident—fast. From installation to daily use, EDAN empowers both clinical teams and biomed engineers with the training and support they need to keep everything running smoothly.

Your Team, Trained and Supported.

✔ Installation & Operation Training

  • Onsite installation and hands-on training
  • Simplifies daily use for clinical teams
  • Quickly builds user confidence
Installation Training

✔ Biomed Tech Support & Coaching

  • Real-time expert support for your Biomed team
  • Reduce downtime through quick troubleshooting
  • Keeps your devices operational and compliant
Tech Coaching

✔ Flexible Remote Support

  • Fast online responses to your technical questions
  • Speak directly with EDAN experts
  • Ideal for urgent needs and everyday support
Remote Support
Embrace innovation — but insist on real human connection.
Talk directly to a real EDAN Specialist, no delays, no bots, no endless menus.

Support Hours: Monday – Friday, 8:30am – 5:00pm (PST)

24/7 Request Confirmation System

English and Spanish support available

Phone: +1 858 750 3066 Ext. 2

Email: services@edannorthamerica.com

EMR Services

EMR Services

Today, the medical industry is no longer an island of information. Data connectivity has become more...

Learn More

Risk control procedures throughout the product life cycle to ensure that network security risks are correctly identified and prevented during equipment design, production and clinical use

Program interactivity designed in strict compliance with IHE standards, supporting information integration based on standard message formats such as HL7, DICOM and GDT

Service Center

Contact Service