We’re committed to helping you drive performance and usability by keeping your equipment and software sustainable.
Turn to EDAN service team for technical support and remote problem resolution directly from senior service experts.
Professional Service Staff
Service Case Recording & Tracing System
Quick Spare Parts Dispatching
Remote & On-Site Technical Support
Headquarters Training, get a chance to first-hand information of our product in the Headquarter.
Subsidiary Company Training, visit the nearest subsidiary company for training at their convenience.
On-site Training, offer a face-to-face training to the customer around the world.
Remote Training, easily attend the training via Internet.
The warranty period begins on the date of products shipped to Customers. If Customers promptly notify Edan of Customer's Warranty Claim hereunder, Edan will adjust, repair or replace (with new or exchanged replacement parts) the Edan's products. In addition, Edan will still provide a 6-month-warranty for the repaired parts.
The warranty extension policy allows our customer to extend the standard warranty for an additional period, it shall be purchased in conjunction with the main units of Products initially from Edan. Extended warranty begins on the date the standard warranty expires.
Edan will provide spare parts and support for the products for not less than 5 years from Edan's delivery to distributor.
Defects caused by use with non-Edan-certificated accessories
Misuse or abuse of the Product
Defects caused by normal wear and tear or deterioration of the Product
Defects caused by operating the Edan Product not in accordance with Edan’s published user manual/quick reference card
Defects caused by unauthorized hardware or software modification
Any serial number has been removed or defaced from the Edan Product
Installation, repair or alteration of the Product by persons not authorized by Edan (Distributor’s biomedical engineering staff will be deemed authorized personnel to repair a Product upon successful completion of Edan technical training for the Product)
Defects caused or contributed to by a product, software or part not originating from Edan
Risk control procedures throughout the product life cycle to ensure that network security risks are correctly identified and prevented during equipment design, production and clinical use
Program interactivity designed in strict compliance with IHE standards, supporting information integration based on standard message formats such as HL7, DICOM and GDT
Information that resolves the issue
Information on how to obtain a software solution that will resolve the issue
Notice that the issue is caused by a known, unresolved issue or an incompatibility issue with the supported product
Information that identifies the issue as being resolved by upgrading to anewer release of the supported product
Notice that the issue has been identified as a hardware equipment issue Information that isolates issue toa third-party product.